TERMS & CONDITIONS
1. ACCEPTANCE OF TERMS
We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Web site or services offered by the web site following any changes shall be deemed to be your acceptance of such change.
It is therefore your responsibility to check the Terms and Conditions regularly for any changes.
In these Terms and Conditions:
“Housework” describes Dream Cleaning
“Housework Regular Customer” means a Housework customer who has booked a minimum of three cleans
“Housework One-Off Customer” means a Housework customer who has booked between one and two cleans
All Bookings for Pristine Home services are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of the company by an authorised signatory.
4. PRICING & PAYMENT TERMS
4.1. PRICE CHANGES/VAT
All prices are subject to change and are currently subject to VAT at 13.5% . Existing customers will be given 30 days notice of any price changes. Each quotation is valid for up to 90 days.
4.2. PAYMENT METHOD
The client will be responsible for all bank and legal charges resulting from a dishonoured cheque.
No cleaning work will be undertaken unless the client settles all the outstanding balances.
4.3. PAYMENT TIMING
Payment must be made to Dream Cleaning immediately on completion of the service.
5. CANCELLATION/NON DELIVERY OF SERVICES
Any notice of cancellation after 5:00 pm is deemed to be received at 8:00am the following office working day. In particular notice given after 5:00 pm on a Friday will not be received till 8:00am the next office working day.
5.1. CUSTOMER CANCELLATION/NON ATTENDANCE
For cancellations within 24 hours, 100% fee will be charged. For cancellations between 24 hours and 48 hours notice, 50% will be charged. If Dream Cleaning is unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, Pristine Home will charge the full cancellation fee.
5.2. DREAM CLEANING CANCELLATION/NON ATTENDANCE
Dream Cleaning will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to flood, fire, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances Dream Cleaning will use its best endeavors to arrange an alternative time suitable to both parties for the performance of its services. Where Dream Cleaning fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall Dream Cleaning be liable for any other losses including loss of profit or consequential loss.
6. WORKING CONDITIONS
6.1. EQUAL OPPORTUNITIES
Dream Cleaning is an Equal Opportunities Employer. We recruit our employees on the basis of their ability to do the job and aim to ensure that all employees are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.
In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event the customer will be charged 100% of the cost of the Booking.
7. HOUSE CLEAN AFTER BUILDERS
Dream Cleaning DO NOT clean paint spills, plaster, residue from stickers or cement deposits, nor do we remove silicon, stickers, plastic covers from windows, fittings or worktops. Neither do we remove builder’s rubble or residue.
In the event of you being dissatisfied with the service you have received from Dream Cleaning, you should contact the Dream Cleaning office within 24 hours. Dream Cleaning will endeavour to ensure that all your concerns and complaints are resolved quickly and amicably. It is the policy of Dream cleaning to send a Service Team to rectify the matter under complaint and that requires you to facilitate access for that team and their supervisor. Dream cleaning do not accept any responsibility if you have resolved the matter yourself.
In the event of damage or loss as a result of negligence, the liability of Dream cleaning shall be limited to repair or replacement cost of the item, taking into account its age wear and tear and condition. Dream Cleaning does not accept any responsibility for damage arising from faulty curtain rails or shower doors. Dream Cleaning shall not in any event be liable for any loss of profit or consequential loss.
The client accepts and understands that if something is damaged, broken or stolen and cannot be replaced with a new one, the client will be credited with the cash value of the items. That includes, for example: items of sentimental value, art, antiques, etc.
Any claim for compensation must be notified to the Management as soon as possible and in any event within 48 hours of the damage occurring.
10. USE OF CUSTOMER INFORMATION
Dream cleaning delivers a personal, professional service with assured dependability at affordable prices. We offer first class cleaning and janitorial services tailored to suit your unique requirements. We get to know the customer needs and requirements so we can deliver exquisite and effective deep cleaning services.
Dream cleaning pride ourselves on a reliable, trustworthy service using systems and processes developed by experts with many of happy customers. Our cleaning teams are trustworthy, professional, and punctual. All of our staff are full time, fully trained and go through our rigorous selection process. We supply all cleaning equipment and materials and monitor the quality of service on a regular basis. We like to visit you in your home before we take on the job so that we have a full understanding of what your priorities are.